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Shipping & Returns

SHIPPING

We ship worldwide via Canada Post, a world-class postal/courier service. International shipments are delivered by national postal services (i.e. USPS, Royal Mail) and the EMS courier service. 

We aim to ship all orders within 2 business days. Orders may be delayed by factors outside of our control. dutil. Denim Shop is not responsible for any losses, delays and/or damage caused in-transit by the postal service, courier, or customs agencies. 

Most North American shipments will arrive at their destination within 10-14 business days. If you have concerns about your shipment, please contact info@dutildenim.com 

Shipping Rates

Canada

Order Amount in CAD

 

$0 - $199

Rates Calculated by Canada Post

$199 - and up

Free Expedited Shipping

Local Pick-up - Vancouver Only 

We offer a Local Pick-Up option for our local Vancouverites at our Vancouver location only. By choosing this option, you agree to pick-up your parcel in-store at 303 West Cordova St., Vancouver, BC within one month of purchase unless other arrangements have been made via info@dutildenim.com. All purchases will be considered abandoned if not picked up within 30 days at which point the goods will be returned to our inventory and you will be credited with an online code valid at www.dutildenim.com only. Our 30 day Online Exchange Policy remains in effect from purchase to pick-up and will not be extended for those who choose to pick-up at the end of the 30 day policy. 

USA

Order Amount in CAD

 

$0 - $199

$25

$199 - and up

Free Expedited Shipping**

**To most locations.

Taxes/Duty

Canada

Purchases to be delivered within British Columbia are subject to 12% HST, all other destinations within Canada are subject to 5% GST.

USA/International

All orders to be delivered outside of Canada are tax-free at the time of purchase.

International orders may be subject to duty and/or taxes levied by the importing country. By placing an order with dutil. Denim Shop, you acknowledge that you understand this and that you are responsible for any such charges. Should you refuse to pay these charges, your order will be returned to dutil. Denim Shop and your account will be credited according to our return policy (see below) less any shipping and import fees associated with the return.

All orders will be shipped via Canada Post. Typically, these shipments will arrive within 14-21 business days, but can occasionally take much longer due to your location, or if the package is held at customs. Please refer to the tracking number provided before contacting info@dutildenim.com with regards to your shipment. 

RETURNS

We accept exchanges only. Please contact info@dutildenim.com in order to request an exchange. Please do not attempt to exchange your purchase in-store. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you an exchange.

To be eligible for an exchange, your purchase must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable). 

Several types of goods are exempt from being returned. Gift Cards, Vinyl records, denim repair kits, denim detergent, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary in nature, hazardous materials, flammable liquids or gases. All discounted product is final sale.

To complete your exchange, we require a receipt or proof of purchase. Please forward your order confirmation form as proof of purchase.

Please do not send your purchase back to the manufacturer. Upon contacting info@dutildenim.com we will provide you with a return address for your exchange.

Any item that is returned more than 30 days after delivery will be sent back to you cash on delivery. 

EXCHANGES

Exchange Policy

We are happy to exchange your item provided it is returned in its original condition with proof of purchase, and within our 30 day exchange policy. All exchanges for online purchases must be approved by info@dutildenim.com prior to returning the item. Exchanges will not be accepted in-store.  

If you need to exchange for the same item in a different size, please send us an email at info@dutildenim.com to determine if we can accommodate the exchange at that time. 

Should you need to exchange for an item of lesser value, the difference will be applied to a one-time use promotional code for your next purchase. Please email info@dutildenim.com to inquire about the possibility of exchange on your item.

Should the exchanged item be of greater value you will be responsible for paying the difference. Please contact info@dutildenim.com prior to returning your item to determine if we can approve the exchange for you.

We will send you the correct shipping address via email, once we have approved your exchange. 

Defective Items

Items that are deemed defective within a reasonable timeframe will be considered for exchange provided proof of purchase is present. Please contact info@dutildenim.com before returning your item to determine if we can accept your defective product for exchange. 

Shipping on Exchanged Items

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. You will be provided with a tracking number for your convenience. 

If you are shipping an item over $75, you should consider using a track-able shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your exchanged item.

Quick Exchange

For the fastest service, please email info@dutildenim.com to request a quick exchange. Once permission for your exchange has been granted, place a new order online. We'll ship your new item right away. We'll need to charge you on the purchase price and shipping, but once we receive your return, we'll credit you for the cost of the original item.  

 

 

 

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