Payment options:
- We accept major credit cards Mastercard, Visa and American Express. We do not currently accept payment by check, money order or PayPal.
Shipping rates and info:
- All domestic orders are shipped from dutil Vancouver or Toronto depending on the location of the receiver.
- Dutil denim currently does not offer international shipping through the website. Please contact the stores directly for assistance with international purchases.
- Orders are not delivered on the weekends or federal holidays.
- Orders are processed Monday through Friday excluding holidays.
- Orders received on weekend days, holidays and after 1 pm PST will begin processing the next business day.
- All orders are processed by dutil.
- All orders are usually shipped within 48 - 72 hours of receiving your order though processing times may vary due to availability of merchandise.
- All prices are listed in Canadian dollars.
- We do not offer shipping to P.O. boxes or APO/FPO addresses
- Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
(We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.)
Cancellations, exchanges and returns:
- Customers must contact Dutil denim before returning any item.
- All exchanges and returns must be made within fourteen days of receipt. Orders returned within fourteen days are eligible for a refund. Merchandise must be returned with the original receipt, all original tags attached, unwashed, and unaltered.
- Refunds will be credited to the same credit card that was used for the original purchase.
- Shipping and handling costs are not refundable.
- We will not accept COD return parcels.
- The return shipping costs are the responsibility of the purchaser unless otherwise agreed to by Dutil denim.
- We reserve the right to refuse receipt of a return and deny a refund or store credit. We will not be responsible for lost return parcels therefore we suggest taking out appropriate insurance on any return.
- All sale items are final sale and garments are sold as is.
- Customers can return or exchange to a Dutil denim store.
USAGE RESTRICTIONS; INTELLECTUAL PROPERTY
All of the content you see and hear on the Dutil Site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Dutil, one of its affiliates or by third parties who have licensed their materials to Dutil, The entire content of Dutil Site is copyrighted as a collective work under applicable copyright laws, and coordination, arrangement and enhancement of the content.
The content of the Dutil.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you only use these materials for your own personal, noncommercial use, do not copy or post the content on any network computer or broadcast the content in any media, and do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any content or materials is transferred to you as a result of any such activities. Dutil. reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.
Dutil is an internationally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Dutil.
ENFORCEMENT OF TERMS AND CONDITIONS
By accessing and using the dutil.com web site, you agree that your access to the site is subject to these Terms and Conditions, as well as all applicable laws, as governed by and construed in accordance with International law.