If you’re not satisfied with your recent purchase, bring it on back for an exchange. Our teams in-store and online will search high and low for the perfect alternative for you. Please note that all items purchased at a discount of 15% or more are final sale.
You can return items in exchange for another product or for store credit—we do not offer refunds. All returns and exchanges need to meet the following conditions:
- All exchanges need to happen within 14 days of purchase.
- We accept items that are in their original condition—that means they’re unwashed, unaltered (e.g. hemmed or tapered) and unworn.
- You can’t return or exchange items discounted at 15% off or higher.
Come back to our store within 14 days of purchase with the item you bought and your receipt. We will help you find a proper replacement or issue you store credit. If you end up exchanging your item for something at a lower price point, we’ll give you back the difference in store credit.
All online exchanges need to be approved by a member of our ecomm team before shipping any product back to us. To start the process, fill out the Exchange Request form below within 14 days of receiving your initial order*.
Once we’ve processed your request, we’ll get back to you with clear instructions on how to order a replacement online and how to ship back your original order. If you want to do an exchange for store credit, the value of your order will be added to your dutil. account as soon as we receive your shipped back items. You can then use your store credit for future purchases.
* If there are extenuating circumstances that prevent you from meeting this timeline, reach out to firstname.lastname@example.org.
Nope—you can save your store credit for as long as you like.
Yes, customers are responsible for the shipping costs of a returned item, as well as a $15 CAD fee to ship out the new product. All original shipping costs are non-refundable. We highly recommend that you use a trackable shipping service or purchase shipping insurance when you send over your return. This will save you from a major headache in case your package gets lost in transit.
Send over an email to email@example.com, within a reasonable time frame, describing the damage to the item, supporting photos and your proof of purchase. We will assess the defective product and arrange an exchange or repair for you.
For in-store exchanges, contact your local dutil. team directly. If you need more information on online exchanges, reach out to firstname.lastname@example.org.