Shipping + Exchanges

Shipping

We ship worldwide via Canada Post, UPS and Purolator. Overseas shipments are delivered by national postal services (i.e. USPS, Royal Mail) and the EMS courier service. Please note, we do not ship to PO boxes.

Order Total
*before taxes   

Canada 

United States

International

Under $150 CAD

10$ CAD Flat Rate

10$ USD Flat Rate

Rates are calculated at checkout

$150+

Free Shipping

Free Shipping

($20 flat rate for AK and HI.)

Rates are calculated at checkout

Insurance

*All shipping methods include insurance *By choosing to ship via Tracked Packet you are covered for only $100.  *By choosing to ship via Tracked Packet you are covered for only $100.

 ***dutil. Denim Shop is not responsible for any losses, delays and/or damages caused in-transit by the postal service, courier or customs agencies.

Order and Processing Times 

  • We aim to ship all orders within 2 business days. Most North American shipments will arrive at their destination within 2-5 business days.
  • Dutil is not responsible for any losses, delays and/or damage caused in-transit by the postal service, courier, or customs agencies.
  • Please note that orders with alterations will require a few extra days to process.
  • If you have concerns about your shipment, please contact online@dutildenim.com   

In Store Pick-Ups

Residents of Vancouver and Toronto may opt to pick up their order in store.

  1. Make your purchase as you normally would and select "In Store Pick-Up" at checkout.
  2. We'll send you an email when it's ready to be picked up – typically within 1 business day.

Our 7-day Online Exchange Policy remains in effect from purchase to pick-up and will not be extended for those who choose to pick-up at the end of the 7 day period. By choosing this option, you agree to pick-up your parcel in-store within one month of purchase unless other arrangements have been made via online@dutildenim.com. 

TAXES/DUTIES

Canada 

Purchases to be delivered within British Columbia are subject to 7% PST + 5% GST, all other destinations within Canada are subject to their provincial tax rate. 

USA/International 

All orders to be delivered outside of Canada are tax-free at the time of purchase.

Payment of duties and taxes as well as any brokerage charges from UPS/Purolator are the responsibility of the customer. Should you refuse to pay these charges, your order will be returned to dutil. Denim Shop and your account will be credited according to our return policy less any shipping and import fees associated with the return. 

EXCHANGES 

Exchanging Policy

Returns are accepted for store credit or exchange only, provided that the item is returned in unwashed and unworn condition. Hemmed, altered and discounted items are considered final sale, and are not eligible for returns or exchanges.

Dutil does not offer returns under any circumstances. All eligible exchanges must be returned within 7 days of purchase (if in store) or 7 days of item delivery (if online.)  All exchanges require a receipt.

Exchanging an Item in Store

We are happy to exchange regular priced merchandise provided it is returned in its original condition along with your receipt within 7 days of purchase.

If you need to exchange for an item of lesser value, the difference will be applied towards store credit for your next purchase. If the exchanged item is of greater value than your original purchase, you will be responsible for paying the difference. Online purchases cannot be exchanged in store at this time.

Exchanging an Item Online

All exchanges for online purchases must be approved by prior to exchange.

Online customers must place their exchange request within 7 days of receiving their purchase from the carrier. Online purchases cannot be exchanged in store. We do not offer refunds for merchandise - you can return items for an exchange or store credit only.   

Please follow the steps below when exchanging your item:

  1. Click on the Size Exchange Request button at the bottom of the page and send your request for a quick exchange.
  2. Once permission for your exchange has been granted, place a new order online. We'll ship your new item right away.
  3. Send your return to the address provided to you upon approval.
  4. All exchanges will be inspected for odour, stains, demarcations and other signs of wear before being accepted. Please allow 2 full business days for us to respond to your request.
  5. Once your exchanged item has been approved, we will refund your order minus a $15 restocking fee.

Shipping on Exchanged Items

The customer is responsible for paying for shipping costs for the returned item, as well as a $15 Flat Rate fee to ship the new product. Shipping costs are non-refundable.

Always use a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your exchanged item. 

Defective Items

Items that are deemed defective within a reasonable time frame will be considered for an exchange if a proof of purchase is provided. Please email online@dutildenim.com with a detailed description of the problem along with all necessary photos.

Size Exchange Request