FREE SHIPPING TO CANADA + THE UNITED STATES | For a limited time only *some exclusions apply
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Shipping + Exchanges

We ship worldwide via Canada Post, UPS and Purolator, all of which are world-class postal/courier services. International shipments are delivered by national postal services (i.e. USPS, Royal Mail) and the EMS courier service. Please note that at this time, we do not ship to PO boxes.

We aim to ship all orders within 2 business days. Orders may be delayed by factors outside of our control. dutil. Denim Shop is not responsible for any losses, delays and/or damage caused in-transit by the postal service, courier, or customs agencies. Please note that orders with alterations will require a few extra days to process.

Most North American shipments will arrive at their destination within 10-14 business days. If you have concerns about your shipment, please contact online@dutildenim.com  

Order Total
*before taxes   

Canada 

United States

International

Under $100

10$ Flat Rate

10$ Flat Rate

Rates are calculated at checkout

$100

Free Shipping

Free Shipping

(for a limited time only for the Contiguous United States. $20 flat rate for AK and HI.)

Rates are calculated at checkout

Insurance

*All shipping methods include insurance *By choosing to ship via Tracked Packet you are covered for only $100.  *By choosing to ship via Tracked Packet you are covered for only $100.

 ***dutil. Denim Shop is not responsible for any losses, delays and/or damages caused in-transit by the postal service, courier, or customs agencies. 

Local Pick-up - Vancouver Only 

We offer a Local Pick-Up option for our local Vancouverites at our Vancouver location only. By choosing this option, you agree to pick-up your parcel in-store at 303 West Cordova St., Vancouver, BC within one month of purchase unless other arrangements have been made via online@dutildenim.com. All purchases will be considered abandoned if not picked up within 30 days at which point the goods will be returned to our inventory and you will be credited with an online code valid at www.dutildenim.com only. Our 30 day Online Exchange Policy remains in effect from purchase to pick-up and will not be extended for those who choose to pick-up at the end of the 30 day policy. 

***COMING SOON*** Local Pick-up - TORONTO

 

TAXES/DUTIES

Canada 

Purchases to be delivered within British Columbia are subject to 7% PST + 5% GST, all other destinations within Canada are subject to their provincial taxe rate. 

USA/International 

All orders to be delivered outside of Canada are tax-free at the time of purchase.

International orders may be subject to duty and/or taxes levied by the importing country. By placing an order with dutil. Denim Shop, you acknowledge that you understand this and that you are responsible for any such charges. Some packages my receive brokerage charges from UPS/Purolator. Should you refuse to pay these charges, your order will be returned to dutil. Denim Shop and your account will be credited according to our return policy (see below) less any shipping and import fees associated with the return.

All orders will be shipped via Canada Post. Typically, these shipments will arrive within 14-21 business days, but can occasionally take much longer due to your location, or if the package is held at customs. Please refer to the tracking number provided before contacting online@dutildenim.com with regards to your shipment 

EXCHANGES 

Holiday Exchange Policy

Our regular exchange policy will be different for the purchases made between December 7 and 24th inclusive. All purchases made during this time are eligible for an exchange or store credit until Saturday, January 14th, 2017. Please note that we will not being processing any exchanges on Monday, December 26th and Tuesday, December 27th 2017.   

Exchange Policy 

We are happy to exchange your purchase provided it is returned in its original condition along with your receipt within 7 days of buying the item. All exchanges for online purchases must be approved by dutil. prior to returning the item. Online customers must place their exchange request within 7 days of receiving their purchase from the carrier. Online purchases can not be exchanged in store at this time. We do not offer full refunds for merchandise- you can return items for an exchange or store credits only.   

If you need to exchange for an item of lesser value, the difference will be applied towards store credit for your next purchase. If the exchanged item is of greater value than your original purchase, you will be responsible for paying the difference.

Please allow 1.5 inches of shrinkage in length for raw denim and half an inch for washed denim. 

All sale, discounted, altered and hemmed products are final sales.

Defective Items

Items that are deemed defective within a reasonable timeframe will be considered for an exchange if a proof of purchase is provided. Please email online@dutildenim.com with a detailed description of the problem along with all necessary photos.

Quick Exchange (Online)

For the fastest service, please click on the Size Exchange Request button at the bottom of the page and send your request for a quick exchange. Once permission for your exchange has been granted, place a new order online. We'll ship your new item right away. We will need to charge you on the purchase price and shipping, but once we receive your return, we will credit you for the cost of the original item. All exchanges will be inspected for odour, stains, demarcations and other signs of wear before being accepted. Please allow 1 full business day for us to respond to your request.

Shipping on Exchanged Items

The customer is responsible for paying for shipping costs for the returned item, as well as a $15 Flat Rate fee to ship the new product for items under $100 or that were purchased at a discount greater than 10%. Shipping costs are non-refundable.

The time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your exchanged item. 

Size Exchange Request